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Client Service Manager

Scottsdale, AZ

We are currently seeking a Client Service Manager to join Redwood Investment Management, in our Scottsdale, AZ office. The manager will join a talented team of professionals who execute critical daily client account communication and trade operations. These day-to-day tasks that are critical to client satisfaction and Firm success include advisor-client correspondence and coordination, account administration, facilitating account management of Redwood’s separately managed portfolios, and assisting in general securities trading and reporting. This position requires a demonstrated track record working in operations/account processing with an RIA (Registered Investment Advisor), strong interpersonal skills, outstanding organizational skills, and a superb attention to detail. Redwood Investment Management is a quantitative research focused investment firm managing over $2 billion. Redwood is the advisor to the Redwood Mutual Funds, and LeaderShares® ETFs. Redwood is a pioneer of the RiskFirst® philosophy and process to drive better outcomes for financial advisors and their clients. Our offices are in Scottsdale, AZ. & Los Angeles, CA. This role is not remote and is in our Scottsdale, AZ office.

Job Responsibilities:

  • Manage and service financial advisors in a HIGH TOUCH capacity
  • Supervise and manage Redwood’s Client Service team who service direct separately managed accounts
  • Preparing and managing client financial paperwork processes for solicitor accounts from start to completion: opening new accounts, transferring of assets, to setting up trades, and general account maintenance (RMD, termination, deposits, disbursement, etc.)
  • Handling and setting up advisor-client (separately managed accounts) inquiries, solving service transactions through use of TD Ameritrade VEO and TD iRebal
  • Supervise operations team in processing billing and account checks
  • Supervise securities trading, daily trade confirmations and reconciliation for client SMA accounts
  • Creating and maintaining confidential client portfolio reports using Black Diamond
  • Maintaining compliance logs, client spreadsheets, client files, and mailing lists
  • Assisting Redwood’s CCO (Chief Compliance Officer) in account management retention, i.e. saving and reviewing balances, positions, statements, and necessary files to ensure compliance to securities regulations
  • Responsible for ongoing general administrative desk support as needed to all firm team members including sales, operations, and compliance

Candidate Requirements:

  • 5+ year(s) relevant experience, working with a Registered Investment Advisor (RIA), investment management firm, or broker/dealer
  • Strong organization and prioritization skills, Demonstrated ability to work efficiently, and detail oriented
  • Emphasis on strong written and verbal skills; understands how to communicate with third-party service providers to complete requests on behalf of Redwood; understand how to service third-party financial advisors and their requests
  • Ability for creative analytical problem solving
  • Extremely competent in Excel (IF statements, VLOOKUP, PivotTable), Outlook
  • Undergraduate degree preferred
  • Trading familiarity with TD Ameritrade VEO & TD Ameritrade iRebal is a plus
  • Familiarity with BlackDiamond platform is a plus
  • Knowledge of RedTail CRM is a plus
  • Authorized to work in the United States without sponsorship

Personal Attributes:

  • Maintain composure and stay detail orientated while solving problems.
  • Positive, trustworthy, and responsible.
  • Independently motivated, proactive, and strong project management skills.
  • Ability to multi-task and manage competing priorities under deadlines.
  • Creative impulse to design and be able to express your vision.
  • Team player and a go-getter.

This position is in-person in the office in Scottsdale, Arizona. No remote applicants.